01
Tell us what happened
Have your Takealot order number, seller name and product details ready. A photo helps us understand the problem.
HERE FOR THE EVERYDAY
Product support,
made simple.
Need help with your DIGIMARK product? Submit your Takealot order details and our team will help you with the next step.
For purchases from our participating Takealot stores.
DIGIMARK CAREWITH YOU, BEYOND THE BOX
LET'S GET IT SORTED.
A real problem.
A human next step.
A human next step.
Tell us what's happening.
We'll take it from there.
THOUGHTFUL SUPPORT.EVERYDAY PEACE OF MIND.
A CLEAR WAY FORWARD
From “what now?”
to the next step.
No account to create. No complicated process.
Just the details we need to help.
02
We check the details
Our team reviews your order, confirms the selling store and assesses the product issue.
03
We work out a solution
We contact you with the next step — troubleshooting, a repair assessment or replacement guidance, where applicable.
THE EVERYDAY, CONSIDERED.
Beyond
the box.
PRODUCTS FOR LIVING. PEOPLE FOR SUPPORT.the box.
THE THINKING BEHIND OUR CARE
A product is only
part of the story.
Everyday products should come with a clear way to get help. Our DIGIMARK Care service was created to keep that connection open — from the first question to the next step in a repair.
Let's keep your everyday movingPART OF YOUR EVERYDAY
From screen time to home time.
Support across the DIGIMARK products sold by our participating stores.
A FEW USEFUL ANSWERS
Good questions.
Clear answers.
Can't see what you need?
Send us a support request.
Which purchases can you help with?
This portal handles DIGIMARK product enquiries for orders placed through our participating Takealot stores. We check the selling store and order details before confirming service. If you bought from another seller, please contact that seller using your Takealot order.
Is my repair or replacement automatically approved?
Submitting the form starts a review. Our team checks the order, product, fault and applicable service terms before confirming the available options. A request reference is an acknowledgement, not an approval.
Should I send the product to you straight away?
Please wait for our team to contact you and provide instructions. Do not courier or deliver a product until the receiving details and arrangements have been confirmed.
What if I no longer have the packaging?
You can still send an enquiry. Include your order number and product details. Our team will advise on any information or safe packaging needed for the next step.
Can I still use Takealot support?
Yes. You may also use the help and return options available through your Takealot order. This service gives you another way to speak to the selling store about product issues.
How will I hear back?
We will use the contact details and preferred method in your request. You can also check progress here using your service reference and private access code. Our team replies within 24–48 hours on business days (Monday–Friday, excluding public holidays).
A HUMAN CONNECTION
Let's talk it through.
For the quickest start, send your order details
using our support form.